Frequently Asked Questions

We have answers for you.

On-Site Wellness

In-Office Care


Physical Therapy

The Benefits of On-Site Wellness

Why on-site wellness?

By allowing your team access to our concierge services, you eliminate the time needed to travel to appointments, while optimizing their health. Furthermore, our practice is affordable, which means your employees will see a decrease in out-of-pocket health expenses. Most importantly, prioritizing wellness will increase overall productivity and elevate workplace culture.

How does our on-site wellness program work?

MSQW brings chiropractic care, acupuncture, and physical therapy on-site to your company. We bring all the equipment needed. Ideally, we work with you to establish a Wellness Room at your office, if you don’t already have one. We can also work to schedule the use of a conference room one or two days a week, should you not have space to dedicate to our services for a whole day. We bring our own equipment, handle set-up, and break down each week.

Is there a fee for your doctors to come on-site?

There is no fee or charge to your company for us to be on-site and provide our services.

How do you charge our employees?

Typically, insurance covers a certain percentage of our services. However, you may still have to pay a certain amount of pocket. This amount varies depending on your plan. Please contact our office to find out exactly what our services will cost you.

Do you require a certain number of appointments per day?

No, we do not. We generally find that when patients experience the benefits of our services, word gets out and everyone wants in.

How long are the appointments?

Depending on need, chiropractic visits are 15-30 minutes, physical therapy appointments are 30-45 minutes, and acupuncture visits are 45 minutes.

Is there a limit to how many visits employees may make in a year?

Often insurance covers a certain number of visits per year, after which point medical necessity must be proven to justify further service. To find out how many visits your company’s insurance covers, please contact our office. NOTE: If you’ve used your insurance to cover these services outside our office, they will reduce how many visits are available for the rest of the year.

How do we get started? What’s the first step?

To introduce our services, we host a complimentary chair massage event. This is a wonderful way to build excitement among your team. Who wouldn’t love a mini massage at work? Our office will provide you with an email to send to your team that introduces our services and provides a link for them to sign up for a massage. On the day of the event, our team will be on hand to introduce our services and offer consultations. We work very hard to make these events engaging and informative. To set up a session, contact our office.

How do you maintain confidentiality in our office?

All of our practitioners follow HIPAA policy – everything your employees say is confidential . All documentation is done on cloud-based HIPAA compliant software. To receive treatment covered by your company’s insurance we do release documentation to your health insurance company, but never to your company.

What makes you a “Concierge Practice”?

We handle all aspects of administration and treatment. We take care of scheduling appointments, insurance verification, and billing. This completely removes your company’s HR team from any administrative responsibilities.


What is chiropractic care all about?

Chiropractors seek to restore motion, balance, and alignment to the body. At MSQW, we perform safe and gentle chiropractic adjustments to help you regain motion in your spine and joints. We use muscle and stretching techniques to release stored tension, restore proper musculoskeletal function, and reduce stress on your nervous system.

Who is chiropractic care for?

Many people choose to see a chiropractor for structural healing, but treatment can actually improve your health and wellbeing from the inside out. The balance achieved through chiropractic adjustments can help your body communicate better with your nervous system, which controls all body functions.

Who can benefit from seeing a chiropractor?

Just about everyone, regardless of age, can benefit from chiropractic treatment for:

  • Chronic conditions: back, neck, shoulder, and hip pain; sciatica; TMJ tension; migraines
  • Acute injury: sports injuries, slip and falls, accidents
    Stress/tension: from daily repetitive stress and poor posture
  • Preventative care: for injury-free workouts and maximum sports performance
  • Wellness care: to keep your body functioning at its best

What is treatment like?

Some patients enjoy dynamic sessions, while others prefer gentler techniques. We have the experience and expertise to find an approach that you find comfortable for your body’s specific needs and that helps you achieve your wellness goals as effectively and efficiently as possible.

Are chiropractic adjustments safe during pregnancy?

Put simply: absolutely. Treatment from a chiropractor is safe at all stages of pregnancy. Chiropractic care is a natural, drug-free way for patients to experience a more comfortable pregnancy and optimal birth.

How long is a chiropractic appointment?

The initial evaluation is 30-45 minutes and follow-up appointments are 15-20 minutes.


What does acupuncture feel like?

You may feel nothing during needle insertion or a slight prick similar to a mosquito bite. Under the needle you may feel a warm, heavy, and perhaps a bit achy sensation locally or spreading from the needle site. This is a positive sign. In Traditional Chinese Medicine this is called de qi (pronounced dah-chi). Naturally, we encourage you to communicate with the practitioner during needling.

What are acupuncture appointments like?

Typically, you and your acupuncturist will discuss any changes to your condition, followed by needling. You will relax with the needles in for 20-30 minutes. The acupuncturist may decide to recommend and perform cupping, gua sha, tui na, or massage at some point during your appointment. These therapies will be discussed with you prior.

Can pregnant women get acupuncture?

Children, the elderly, pregnant women, and immunosuppressed patients are all candidates for acupuncture. Certain points are contraindicated with specific conditions (for example, acupuncture of the lower abdomen is contraindicated in pregnant patients), but anyone can receive acupuncture so long as it is done properly.

Are the needles reused?

Absolutely not. We only use single-use, surgically sterilized, disposable acupuncture needles during your treatment. Our acupuncturists are committed to maintaining a safe and clean environment. As such, we follow Clean Needle Technique as outlined by the Council of Colleges of Acupuncture and Oriental Medicine.

How long is an acupuncture appointment?

Each appointment is 45 minutes.

Physical Therapy

What should I wear?

A change of sweat pants or shorts is helpful, but not necessary on the first visit. After the evaluation the provider will advise you on any specific clothing needs for the course of your treatment.

What happens during an appointment?

Our physical therapists will evaluate your condition and may choose to use any combination of therapies. We administer ultrasound and heat, in addition to prescribing stretches and exercise.

How long is a physical therapy appointment?

Each appointment is 45 minutes.